PotomacOps helps contractors recover missed calls, run the back office, and launch websites that bring every new inquiry into the same operating system.
Designed like a consulting front door, but grounded in the operating workflow underneath.
Our sole objective is to represent the owner-operator inside the software, lead, and website decisions that shape the business every day.
We are not a broker, a generic agency, or a tool reseller. PotomacOps builds and operates the stack directly: missed-call recovery on the front line, ERP underneath, and websites that route demand into the same workflow.
Modeled after the owner-representative mindset: each service protects the owner from missed revenue, bad handoffs, and software sprawl.
Captures unanswered calls, alerts the owner, and supports compliant customer follow-up when live-send gates are enabled.
The daily system for customers, quotes, schedule, POS, payments, payroll prep, expenses, inventory, and dashboard reporting.
Conversion-focused websites for service businesses in the DMV, built to route leads into the ERP instead of another inbox.
APM organizes around project categories. PotomacOps organizes around the operating environments where speed, trust, and clean handoffs matter most.
Emergency calls, after-hours urgency, and high-value jobs that cannot wait until morning.
Leak, clog, and replacement inquiries routed before the homeowner calls the next listing.
Stuck-open and stuck-shut calls qualified quickly with owner visibility.
Urgent diagnostics, scheduling, follow-up, and quote handoff in one system.
Tune-ups, no-cool calls, financing, and field closeout workflows.
One- to ten-truck shops that need leverage without enterprise overhead.
Service businesses in Northern Virginia, DC, Maryland, and nearby markets.
Founder-led setup, direct support, and fast feedback loops.
The site, lead recovery, and ERP are designed as one chain of custody. Every handoff should answer who owns it, where it lives, and what happens next.
Calls and forms become tracked leads instead of loose voicemails.
Katch separates urgent jobs from low-intent noise.
Booking requests check availability or queue for a human.
Quotes, jobs, payments, and schedule share one record.
The owner sees pipeline, workload, and back-office status.
The polished front door only matters if the back office can keep up. POG ERP is the shared operating layer for lead follow-up, customer records, quotes, schedules, payments, inventory, payroll prep, and owner reporting.
Owner alerts and shared records keep the business from depending on memory.
Live sends are gated, opt-outs are honored, and reviewed booking avoids silent calendar mistakes.
No per-user fees, so dispatchers, techs, and office staff can work in the same system.
Clear pricing for the operator who wants the whole workflow without per-user fees, contracts, or add-on sprawl.
30-day setup guarantee: if Katch Leads does not recover at least one missed lead that books an appointment in your first 30 days, we refund the $497 setup fee.
Done-for-you websites for service businesses in the DMV, built with the same owner-advocacy mindset. Each tier routes leads into POG ERP instead of leaving them stranded in email.
No. Keep your current phones, number, and carrier. Katch sits alongside the phone system and activates when a call goes unanswered.
No. Katch handles the calls your team cannot reach in time. Your team still owns the work, and a person can take over at any point.
Yes. ERP-only is $49/mo and includes the core back-office workflow without Katch Leads.
Yes. Websites are now an adjacent operator service, with lead capture wired into the ERP when you use POG.
No. The quality bar is enterprise-grade, but the customer is an SMB or home-services owner-operator.
Send a note, start the trial, or ask about a website package. We will contact you within one business day.
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We will contact you within one business day.